Frequently Asked Questions
What are orthopedic shoes?
Orthopedic shoes are specially designed footwear that supports the natural structure of the feet, ankles, and legs. They help reduce pain, improve posture, and prevent common foot problems like plantar fasciitis or bunions.
Who should wear orthopedic shoes?
Anyone can benefit from orthopedic shoes—especially people with foot pain, flat feet, diabetes, arthritis, heel spurs, or those who spend long hours standing or walking.
How are orthopedic shoes different from regular shoes?
Unlike regular shoes, orthopedic shoes have built-in arch support, cushioning, and deep heel cups to promote proper alignment and comfort. They’re designed for both support and all-day wearability.
Can orthopedic shoes help with knee or back pain?
Yes. Properly fitted orthopedic shoes improve foot alignment, which reduces stress on the knees, hips, and lower back—helping to ease overall joint pain.
Do you offer shoes for specific conditions (like plantar fasciitis or bunions)?
Yes, we carry shoes designed for specific foot concerns such as plantar fasciitis, bunions, flat feet, and diabetic foot care, each providing targeted support and comfort.
How can I contact you?
You can reach us through our Contact Us page, by filling out the form provided. You may also email us directly at service@orthopedicbalance.com.We’ll get back to you as soon as possible—usually within 24 hours.
How do I know my correct shoe size?
We recommend measuring your feet at the end of the day when they’re slightly larger. You can also visit our store or use our online size guide to find your perfect fit.
How long does shipping take?
Orders are processed within 1 business day and delivered in 6–10 business days, depending on your location. You’ll receive a tracking number once your order ships.
Do you offer free shipping?
Yes, we offer free shipping on any item, no minimum order quantity!
What is your return or exchange policy?
We want you to love your purchase! If you’re not completely satisfied, you can return or exchange unworn shoes within 14 days of receiving your order. Visit our Returns & Refund page for full details.
What if I receive the wrong size or item?
If you received the wrong product or size, please contact us right away with your order number and a photo of the item. We’ll quickly arrange a replacement or return at no extra cost.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, special promos, and new product updates. First-time subscribers usually get 10% off their first order.