Refund policy
Our Promise
We want you to love your new shoes! If for any reason you’re not completely satisfied with your purchase, we’re here to help make it right.
Returns & Refunds
You may request a return or refund within 7 days of receiving your order.
To be eligible for a refund, items must be:
Unworn, unused, and in their original packaging
Free from damage (unless it arrived defective or incorrect)
Accompanied by proof of purchase (such as your order number or confirmation email)
Once your return is received and inspected, we’ll notify you by email and process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Defective or Wrong Item Received
If your order arrives damaged or you receive the wrong item, please contact us right away at service@orthopedicbalance.com with:
Your order number
- A brief description of the issue
- A clear photo of the item received
- We’ll quickly arrange a replacement or refund at no extra cost to you.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item was defective or an error occurred on our part.
We recommend using a trackable shipping service to ensure your return is received safely.
Cancellations
If you need to cancel your order, please contact us right away.
Orders can only be canceled before they’re processed or shipped.
Cancellations made after processing has started will incur a small handling fee to cover fulfillment costs.
Need Help?
If you have any questions about refunds or returns, please contact our customer service team at service@orthopedicbalance.com or through our Contact Us page. We’ll be happy to assist you!